Terms of Service

3.1 Age Requirement

You must be at least 16 years of age to use the Site and place orders.

3.2 Legal Capacity

You must have legal capacity to enter into contracts. If you are a minor with restrictions under 18, you must use the Site under supervision of a parent or legal guardian.

4.1 Account Creation

• You must provide accurate, current, and complete information.
• You must maintain and promptly update your account information.
• One person may only maintain one account.

4.2 Account Security

• You must maintain the confidentiality of your password.
• Notify us immediately of any unauthorized access or suspicious activity.
• You are responsible for all activities that occur under your account.

4.3 Account Termination

• Provide false information
• Violate these Terms
• Engage in fraudulent or suspicious activity
• Remain inactive for 12 months

5.1 Product Descriptions

• Colors may appear differently depending on your monitor.
• Minor variations in measurements may occur.
• Similar products may be offered if original item is out of stock.

5.2 Pricing

• All prices are displayed in USD (US Dollars).
• Currency conversion is handled by your bank at their exchange rate.
• Prices are subject to change without prior notice.
• Discount codes can only be used once unless otherwise stated.

5.3 Order Confirmation

Your order is confirmed when payment is successful, product is in stock, and the shipping address is verified.

5.4 Order Cancellation

We may cancel orders if product is out of stock, payment cannot be verified, address is undeliverable, or suspicious activity is detected.

6.1 Accepted Payment Methods

• Credit cards (Visa, MasterCard, American Express)
• Debit cards
• PayPal
• Apple Pay
• Google Pay
• Other e-wallets (depending on region)

6.2 Payment Security

• Payments are processed through encrypted connections (SSL/TLS).
• Your card information is not stored on our servers.
• 3D Secure verification may be required.

6.3 Currency and Taxes

• Prices are displayed in USD.
• Customs duties and taxes are the buyer's responsibility (unless DDP applies).
• Payments to local tax authorities are your responsibility.

7.1 Shipping Regions

We offer international shipping. Restrictions may apply to certain countries.

7.2 Shipping Timeframes

Note: Customs procedures may extend delivery times.

7.3 Customs and Duties

• Import duties and taxes are the buyer's responsibility.
• Providing customs documentation is your responsibility.
• Return fees may apply for refused deliveries.

7.4 Tracking and Insurance

• Tracking numbers are provided for all orders.
• High-value orders may be shipped with insurance.
• Maximum compensation for lost packages is $100 USD (depending on insurance).

8.1 Return Rights

• Period: Within 14 days of product delivery
• Condition: Unused and in original packaging
• Exceptions: Personal hygiene products, food items, custom-made products

8.2 Return Process

1. Contact us at info@alverqo.com
2. Provide order number and reason for return
3. Ship product after receiving confirmation
4. Product inspection upon receipt
5. Refund processed within 5–10 business days

8.3 Refund Methods

• Original payment method
• Alverqo store credit (faster option)
• Bank transfer (additional time required)

8.4 Damaged/Incorrect Items

• Contact us immediately for damaged items (within 48 hours).
• Incorrect items will be replaced or refunded.
• Photo evidence may be required.

9.1 Intellectual Property

Trademarks, patents, and copyrights are protected. Unauthorized use is prohibited.

9.2 User Content

By submitting reviews, photos, or other content, you grant us a license to use such content. Content must not be defamatory, false, or unlawful. We reserve the right to edit or remove it.

10.1 Disclaimer of Warranties

Products are provided "as is." We make no express or implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

10.2 Limitation of Liability

• No liability for indirect, incidental, special, or consequential damages.
• Total liability shall not exceed the order value.
• No liability for data loss, profit loss, or business interruption.

10.3 Force Majeure

We are not liable for failures due to disasters, war, government actions, internet failures, or pandemics.

11.1 Negotiation

All disputes should first be resolved through friendly negotiation. Contact: info@alverqo.com

11.2 Arbitration (HKIAC)

• Conducted in Hong Kong
• Language: English
• Number of arbitrators: One

11.3 Small Claims

Claims under $1,000 USD may use online arbitration services (e.g., Modria).

11.4 Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region.

The Site may contain links to third-party websites. We do not control or endorse these sites and are not responsible for their content or practices.

We may modify these Terms at any time. Changes are effective upon posting. Continued use constitutes acceptance of updated Terms.